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After the player had submitted a complaint to us, we contacted the casino on his behalf. Bruno Casino had claimed that the withdrawal had been processed. The player had confirmed the receipt of his funds, successfully resolving the issue.

We contacted the casino to clarify the required documents and verify the player's account. Shortly after, the casino resolved the issue and paid the player. The complaint was marked as resolved.

The player from Kuwait has been blocked after accumulating winnings due to having an active self-exclusion in a sister casino. The player later confirmed that the deposit refund was processed successfully, therefore we marked this complaint as resolved.

Вам придет СМСка или письмо с проверочным кодом – его нужно перестань ввести в специальную форму, погодя чего регистрация закругляйся завершена.

The player had communicated that all winnings were made with real money, not bonuses. After several interactions with the casino and the Complaints Team, the casino had finally processed and paid all his withdrawals. The player had confirmed the receipt of his winnings, but expressed disappointment with his experience at Nine Casino. The issue had been successfully resolved.

Upon reaching the next level in the VIP Program I didn't receive the rewards, you may wonder why, huh?

The player from Germany had issues with deposits. His three deposits totalling €100 hadn't been credited to his casino account, despite him providing the necessary documents.

We are sorry that your experience at PinoCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at [email protected] We’ll work with you to resolve any issues as quickly as possible.

The casino then confirmed that the withdrawal of the disputed amount had been processed and paid, and the site player confirmed receipt of the funds. However, the player reported that their account was subsequently limited for betting and blocked by the casino.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random.

Sorry to hear about this situation. Can you pls send us an email to [email protected] with the subject "CasinoGuru Review"? Try to tell us more details and your account email.

The player from Ireland requested a withdrawal of €50 two weeks ago, but still hasn't received the funds. The player later confirmed that the issue was resolved.

Основная аудитория сайта – из СНГ, в Западной Европе и других регионах БК известна слабо.

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.